How to print courier labels from a work order

Use the courier account you already have

ParcelOffice books the major UK couriers on your own account. Your rates, collection arrangements and relationship with the courier stay as they are. Tell us which couriers you use and we connect them during onboarding.

Labels in the right format

ParcelOffice requests the label format, size and orientation qualified for your printer and stock, then sends it through SmartFACT PrintStation. Labels are never resized or redrawn to make them fit, and the printer, stock and format are checked with real labels before the bench goes live.

Approved presets, not guesses

A preset's readable name, such as 2 × medium box, is separate from the courier service behind it. Each preset is checked against example orders that should and should not use it, then activated by an administrator, and the services, delivery areas and package limits are confirmed for your account during onboarding.

At the bench, a preset that does not suit the order is refused rather than replaced with another service.

More than one parcel

When a job goes in two boxes, one booking holds both parcels and each parcel has its own label. The labels print one after another, each as its own print job, and the operator checks each label against its parcel.

Moving from an older integration

If your current despatch relies on an older courier connection or a courier website, bring an example of what you send today. We check your account type and the services you use, then set up your first bench. ParcelOffice is an independent SmartFACT service.